Terms and Delivery Information

Currency

All payments will be effected in GBP. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.

The Seller is not registered for VAT.

Delivery and tax information

To purchase one of our items, decide on your style and size and proceed through to payment. The wool and pattern is then sent to one of our very experienced knitters and in a maximum of 6 weeks your beautiful knit will arrive. All knits are personally checked by Nicky, before being beautifully packed and sent to you to wear and cherish forever.

Shipping is added to all orders.

Please note that every item we produce is unique and is knitted to order. Knitting will take up to 6 weeks, depending on the item.

We ship locally and worldwide via Royal Mail courier services.

The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are the buyer’s responsibility. Please check the customs and tax regulations of the country of destination before ordering.

Once a package is delivered, the risk of accidental loss, damage, or destruction of the goods is passed from the Seller to the Customer.

Refundable returns and product replacement policy

We do not accept returns or offer refunds as it is handmade knitwear made to order and each knitted piece is unique specifically for the customer. Our artisans are experienced women. A lot of love, attention and effort has been put into each stitch. Our fashion philosophy relies on sustainability principles through viewing clothes as: unique, quality pieces that can last for decades and will be loved for generations.

If the piece you ordered does not suit you in any way, you can always give it as a gift, keeping in mind that you have a small piece of art, on which one of the knitters from our team worked hard for days or weeks. We appeal to our customers to appreciate these important facts before they decide to buy any of Nicky Dupont’s handmade pieces and think of returning it. You can always replace your product with another Nicky Dupont product or on returning your item, you will receive the 50% deposit if you really insist on returning your order.

Personal data protection

When typing in the payment card data, confidential information are transmitted by means of public network in the protected (cryptic) form using the SSL protocol and PKI system, currently the most- up-to-date technology. The security of data when making purchase is guaranteed by the payment card processor, thus the complete process of collection is performed on the Bank’s site. The data on the payment card is at no moment available to our system, thus Nicky Dupont shall not be held responsible for its misuse.

On behalf of Nicky Dupont we undertake to safeguard the privacy of all our customers. We collect only required, basic data on customers/users and the data needed for operations and informing customers in accordance with good business practice and to provide good quality service. We enable our customers to join the mailing list for the purpose of marketing campaigns should they wish to opt in. All data on users/customers is kept strictly confidential and is available only for employees who require this data.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.nickydupont.com (the “Site”).

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information:

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Date Retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.